Returns & Exchanges
Please note that this winter 2024, we are processing and shipping orders Thursdays to Saturdays only. Thanks for you patience.
CONRADO is a small business, so please understand that our policies reflect the personal care that goes into our product.
If you are unhappy with your order, please let us know.
We are happy to exchange and accept returns for store credit only on any full priced, unworn, unwashed merchandise within 14 days of delivery date of your order. All items returned must have their original tags. Before sending an item, please contact us at info@shopconrado.com within 14 days of receiving your order. We will send you the return shipping address. The return shipping fee will be subtracted from your credit refund. This will ease and speed up the return process for an exchange. Packages should be postmarked within 7 days of receipt and tracking information sent to us.
Because we are a small business and we make our clothing from upcycled fabric, we have limited stocks. We cannot guarantee that we will have the same style, color, or fabric of your choice. Exchanged merchandise will be eligible for store credit. Return of goods can be shipped using any method of shipping, at the customer's expense. Please be sure to include tracking with your order.
Hats, socks, scrunchies, bandanas, skincare and apothecary products are FINAL SALE.
Any products listed as FINAL SALE may not be returned or exchanged.
Sorry no exceptions.
International orders are final sale and may not be returned or exchanged as well.
DISCLAIMER
CONRADO sources our fabrics through our travels. We mostly source them from local, family-owned fabric stores that specialize in deadstock, run-off and second-hand fabrics. We do this to support local economies and especially to cut down on waste. As a result, we sometimes cannot provide the exact fiber contents of the fabrics we purchase. When we have the information, we disclose fabric content. CONRADO shall not be liable to you for any damages that result from the use of the materials. You use CONRADO products at your own risk. We do our best to provide care instruction that we believe is best for the material. We only strive to find and provide in a responsible way and in an environmentally friendly manner. Thank you for supporting our small business.
